Terms & Conditions

Welcome to Hellolulu Singapore. Kindly read through the following terms and conditions prior to the usage and purchase of our products. By visiting and using this website, it is implied that you have agreed to comply with and be bound by all the following terms of use; which may be updated from time to time. These terms and conditions, together with our privacy policy, govern Hellolulu Singapore’s relationship with you in relation to this website. The term ‘Hellolulu Singapore’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 9 Tai Seng Link Lee King Hwa Building Singapore 534053. The term ‘you’ refers to the user or viewer of our website.

This website may also contain links to other websites which are provided for your convenience. As these are not operated by Seager Inc., we do not have control over the linked sites and do not accept responsibility for them and/or loss or damages which may arise from your interaction with them. Each of these sites has their own set of terms and conditions which users will be subjected to.


The use of this website is subjected to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subjected to change without prior notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Use of this website and these terms are governed by the laws of Singapore. Any claim relating to use of the website shall be heard by Singapore Courts.


By using this site, you agree that Hellolulu Singapore may, in its sole discretion and without prior notice to you, terminate or suspend your access to all or any part of site (including access through Facebook etc.) and your account, for any reason, including but not limited to: (1) attempts to gain unauthorized access to the site or assisting others in an attempt to do so, (2) attempting to overcome software security features limiting use of or protecting any content available on the site, (3) discontinuance or material modification of the site or any service available on or through the site, (4) violations of these terms of use or applicable law, (5) failure to pay for purchases, (6) suspected or actual copyright or trademark infringement, (7) unexpected operational difficulties, or (8) requests by law enforcement or other government agencies. It is thus implied that you agree that none of Hellolulu Singapore, any of its affiliates or any of their respective personnel including employees, directors and shareholders will be liable to you or any third party for the termination of your account or access to the site.


With regards to the submission of reviews, comments, articles, campaign/event entries and any other content to the site, Hellolulu Singapore reserves the right to review the appropriateness of content before publishing the post. If you choose to submit such content, you agree that you will not use a false email address, and/or impersonate any person or entity which may mislead or cause misrepresentations of the site or to site users. You agree, represent and warrant that any submissions submitted by you will be accurate and will not violate these terms and conditions, any applicable law or regulation or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s) and will not cause injury to any person or entity.  You agree, represent and warrant that you have the authority to make all submissions submitted by you and to grant the rights and licenses described herein with respect to all such submissions. You further agree, represent and warrant that no submission submitted by you will be or contain libellous, unlawful, false, misleading, threatening, harassing, defamatory, discriminatory, racist, violent, sexually explicit, pornographic, indecent, offensive, abusive or obscene material or contain software viruses, political campaigning, commercial, survey, research or other solicitations, bulk communications, chain letters, advertising, commercial offers, mass mailings or any form of “spam”.

Hellolulu Singapore reserves the right but is not obligated to monitor, edit or remove any such content uploads. As Hellolulu Singapore may not regularly review these submissions, it presumes that all submissions comply with these terms of use and all those governed by Singapore regulations.

Hellolulu Singapore does not acquire any ownership rights to any submissions made by you. However, by posting, uploading and submitting, it is implied that you are unconditionally granting Hellolulu Singapore and its affiliates, without compensation to you or any third party, to use your submission in relation to the operation of our businesses (including, without limitation, the site), including, without limitation, the royalty-free and license to use or modify your submission in any required manner, for any purpose, in any forms and media.


  • Contract

In order to enter into a contract with Hellolulu Singapore, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. We reserve the right to refuse any request made by you should you fail to meet this condition. When placing an order, you agree to provide true and accurate details, that you are an authorized user of the credit/debit card used in placing the order and that there are sufficient funds to cover the purchase of the goods.

A contract between us will be formed only when your payment has been approved by us/relevant authorities and we have debited your credit or debit card. The acknowledgement email confirming your order will not constitute as acceptance of your order.

  • Pricing and Availability

While we attempt to ensure that all details, description, information and prices which appear on this website are accurate, errors may occur. In the event that a pricing error is discovered, we will inform you as soon as possible and provide the option of reconfirming your order at the correct price or cancelling this order. If we are unable to contact you, we will treat the order as cancelled. If you cancel and have already paid for the goods, you will receive a full refund in terms of credits.

This website may contain typographical errors, systemic errors or any other errors or inaccuracies which may not be complete or up to date. Hellolulu Singapore reserves the right to correct any such errors and update information at any time without prior notice. We also reserve the right to refuse/alter any orders that you may have placed based on the information that may contain errors or inaccuracies.

  • Payment

Pre-authorization checks will be carried out by the relevant authorities (e.g. PayPal and relevant banks) to ensure that there are sufficient funds to fulfil the transaction. Goods will then be dispatched once these checks have been completed.

Due to exchange rate fluctuations, prices of goods/service may differ. All prices advertised as subjected to these fluctuations and bank rates.

  • Discount Coupons

Hellolulu Singapore may issue promotional discount coupons, in the form of fixed amount or percentage (%) discounts, applicable to purchases made through this website. The terms and conditions of use relating to each coupon will be specified on the coupon itself. The coupon codes will be keyed in at the shopping cart page (before checkout). Do note that the coupon codes cannot be used once payment has been made.

  • Delivery

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be liable for. Also, if you entrust others to receive the package on your behalf, Hellolulu Singapore will not bear the responsibility in cases of loss or damage arising from this entrustment. However, we will do what we can verify this entrustment before handing the package over. Kindly ensure that the delivery address and the receiver’s name are correct as returns due to incorrect addresses will be charged and not refunded.


To the maximum extent permitted by applicable law, you agree to indemnify, defend and hold harmless Hellolulu Singapore, its directors, employees, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this website or your breach of the terms of use.


Privacy Policy

This privacy policy sets out how Hellolulu Singapore uses and protects any information that you give us when you use this website.

Hellolulu Singapore takes security and privacy very seriously and is thus committed to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

To safeguard your personal data, all electronic storage and transmission of personal data is secured with appropriate security technologies.

If you are only browsing this website, we do not capture data that allows us to identify you individually.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.


We are committed to ensure that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and thereafter, the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at planet@theplanettraveller.com

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Thank you and we wish you have a good experience with us~